Account Director focusing on CRM, Customer Engagement & Loyalty (m/f/d)
Schweiz, Biel
Full-time
Permanent employee
WHAT WE ROCK AT!
As consultants and creators, we work with our clients on an equal footing - and with each other too: with us, you will find short decision-making paths, flexible scope for action and plenty of room for your ideas and further development. Whether learners or management, your colleagues are real personalities who all learn something new every day through an open exchange on challenging topics and grow beyond themselves together: they are moms and dads, travel enthusiasts, musicians, headbangers, nerds... What unites us? We are people with team spirit, high self-motivation and enthusiasm for digital topics. Curious? Then take a look and get to know the team.
WHAT WE OFFER...
Further development is a top priority for us. Whether in our own nexum Academy, internal workshops, external training courses or certifications. We support and promote your individual development.
We give you the opportunity for professional exchange. With your colleagues in the project management competence team, in interest groups, in overall or team jour fixes: We offer you numerous formats to drive topics forward together.
It's the result that counts! Because we know that sometimes you have to be spontaneous, we offer flexible working hours, hybrid work arrangements and home office. Mac or Windows? Take your pick.
We work with modern tools and processes so that we can organize our work efficiently and make it fun. Of course, this also applies to hardware.
WHAT YOU WILL DO WITH US
Maintain and grow existing client relationships:
- Manage and develop our Swiss clients, with a genuine feel for their needs and objectives.
- Be responsible for achieving relevant quantitative KPIs.
- Plan and maintain revenue forecasts for your clients.
- Work closely with our project teams to ensure successful delivery of projects for your clients.
New business and client acquisition:
- Co-develop and implement a sales strategy aligned with nexum’s portfolio and overall strategy.
- Plan, manage and execute acquisition activities — from client presentations and proposal creation to independently negotiating and closing contracts.
- Identify and approach the relevant decision-makers.
- Build and maintain a professional network.
YOU ARE...
- An experienced client account manager with a talent for building and maintaining long-term relationships.
- A strong communicator and persuader with a confident, likeable presence in conversations and presentations.
- An entrepreneurial team player who spots opportunities and acts strategically.
- Based in the German-speaking part of Switzerland.
- Willing to travel and proficient in English.
YOU HAVE...
- Several years’ experience in consulting or agency services and/or extensive experience on the client side, ideally with involvement in vendor-selection decision processes (e.g., as a member of a decision-making body).
- A solid commercial and entrepreneurial understanding.
- Strong networking skills and enthusiasm for creating and growing relationships.
- Excellent advisory and negotiation skills.
- A strong customer- and service-orientation and a high standard for quality.
- High motivation and a results-driven mindset.
YOU ARE WELL VERSED...
- with the digital needs of clients in Switzerland and understand their specific requirements and expectations.
- in Digital consulting and solutions such as CRM, MAP (Marketing Automation Platform), LMS, CDP, CMS and can position these optimally for your clients.
- Deep domain expertise in CRM, customer engagement & loyalty, and broad knowledge of nexum’s strategy and portfolio (topics, tools, trends, industries, clients).
Of course, these things are important to us. But if you are not so sure about one point, but have other interesting skills or specialist topics that you would like to bring to us and develop further, let's discuss them together.
INTERESTED? CONTACT ME:
For us, communicating as equals means that you can address us as we address you. Since we are on first-name terms here at nexum and you may soon be one of us, why not start with that in your application?
At the same time, we want to make it as easy as possible for you, so a cover letter is not mandatory for us. Just send us your CV in two minutes. That's it.
At the same time, we want to make it as easy as possible for you, so a cover letter is not mandatory for us. Just send us your CV in two minutes. That's it.
QUESTION? NO PROBLEM:
The "Apply now" button will automatically take you to the contact form, which you can also use to ask us questions. We will then contact you personally without delay. Of course you can also call us, just give us a call.
We look forward to receiving your message or application!
Laura Hödtke
Senior People Operations Manager
Tel.:+49 221 99886-0
We look forward to receiving your message or application!
Laura Hödtke
Senior People Operations Manager
Tel.:+49 221 99886-0
About us
nexum is the consultancy and agency for communication, interaction and transactions in the digital age. The company helps its clients to master the challenges of digital transformation and offers them the full range of digital services: Strategy & Innovation, Websites & Experience Platforms, Commerce Solutions, Digital Communication & Media, Data Intelligence & CRM, Software Architecture & Operation as well as Digital Business & Company Building.
nexum is one of the top 5 largest owner-managed digital full-service providers in the German-speaking world and employs over 180 people at its locations in Cologne (headquarters), Berlin, Hamburg, Nuremberg and Paderborn as well as in Biel/Bienne and Valencia. Its clients include Adecco, apoBank, Braun, Claas, Coop Switzerland, Fresenius, Melitta and Swiss Post.
nexum is one of the top 5 largest owner-managed digital full-service providers in the German-speaking world and employs over 180 people at its locations in Cologne (headquarters), Berlin, Hamburg, Nuremberg and Paderborn as well as in Biel/Bienne and Valencia. Its clients include Adecco, apoBank, Braun, Claas, Coop Switzerland, Fresenius, Melitta and Swiss Post.