Senior Consultant Customer Engagement & MarTech Strategy (m/f/d)

As consultants and creators, we work with our clients on an equal footing - and with each other too: with us, you will find short decision-making paths, flexible scope for action and plenty of room for your ideas and further development. Whether learners or management, your colleagues are real personalities who all learn something new every day through an open exchange on challenging topics and grow beyond themselves together: they are moms and dads, travel enthusiasts, musicians, headbangers, nerds... What unites us? We are people with team spirit, high self-motivation and enthusiasm for digital topics. Curious? Then take a look and get to know the team.

 
Further development is a top priority for us. Whether in our own nexum Academy, internal workshops, external training courses or certifications. We support and promote your individual development.
 
 
We give you the opportunity for professional exchange. With your colleagues in the CRM team, in interest groups, in overall or team jour fixes: We offer you numerous formats to drive topics forward together.
 
 
It's the result that counts! Because we know that sometimes you have to be spontaneous, we offer flexible working hours, hybrid work arrangements and home office. Mac or Windows?  Take your pick.
 

What else is there? A great team with whom you can hop on a SUP right after work in Hamburg and paddle a lap of the Alster, get together in one of Cologne's most beautiful courtyards. Or ring in the end of the working day on the roof terrace in Nuremberg or make Berlin unsafe. You can chat with your colleagues at the open bar or simply have a good time at employee events such as the nexum summer party. Of course, the whole thing also works perfectly across locations and remotely!
 
   
We work with modern tools and processes so that we can organize our work efficiently and make it fun. Of course, this also applies to hardware.

As a Senior Consultant Customer Engagement & MarTech Strategy, you will provide our customers with strategic advice on the design of modern CRM and MarTech setups - from tool selection and customer lifecycle strategy to specific use cases.

In concrete terms, this means:

• Strategic consulting in the areas of CRM, customer engagement and marketing technology
• Conducting workshops, pitch formats and tool evaluations
• Development of concrete use cases along customer lifecycles and buyer journeys (B2C & B2B)
• Creation of presentations, architecture sketches and implementation roadmaps
• Translation of functional requirements into technical solutions
• Close coordination with customer teams, technical consultants and project managers
• Initial monitoring of projects and support for the transition to implementation
• Optional further technical development of the topic of customer retention / loyalty

• Several years of professional experience in the CRM, MarTech or customer engagement environment, ideally in a consultancy or agency
• In-depth knowledge of at least one of the following tools: Braze, Salesforce (Sales/Service/Marketing Cloud), HubSpot or similar
• Very good understanding of customer processes, segmentation, automation and personalisation
• Experience in developing and presenting concepts at management and operational level
• Basic technical understanding of system landscapes, interfaces and data flows
• Structured way of working, ability to work in a team and desire for responsibility

Of course, these things are important to us. But if you are not so sure about one point, but have other interesting skills or specialist topics that you would like to bring to us and develop further, let's discuss them together.

For us, communicating as equals means that you can address us as we address you. Since we are on first-name terms here at nexum and you may soon be one of us, why not start with that in your application?
 
 At the same time, we want to make it as easy as possible for you, so a cover letter is not mandatory for us. Just send us your CV in two minutes. That's it.

The "Apply now" button will automatically take you to the contact form, which you can also use to ask us questions. We will then contact you personally without delay. Of course you can also call us, just give us a call.
 
 We look forward to receiving your message or application!
 
 Laura Hödtke
 Senior People Operations Manager
 Tel.:+49 221 99886-0